Privacy Policy

1PURPOSE AND SCOPE OF DATA COLLECTION

Data collection on the website includes: name, email, phone number, and customer address. This is mandatory information that we require customers to provide when requesting consultation or purchasing products, and for us to contact and confirm with customers on the website to ensure consumer rights.

• Customers are responsible for the security and storage of all service usage activities under the information they provide and their email inbox.

2SCOPE OF INFORMATION USAGE

We use the information provided by customers to:

• Contact to confirm orders and delivery to customers when receiving requests from customers;
• Provide product information to customers if requested by customers;
• Send marketing and promotional emails about products we sell;
• Send notifications about activities on the website
• Contact and resolve with users in special cases;
• Do not use users' personal information for purposes other than confirmation and contact related to transactions
• When requested by judicial authorities including: Prosecutor's Office, Court, Police investigation agencies related to any illegal acts by customers.

3DATA RETENTION PERIOD

Customer personal data will be stored until the administration requests cancellation. In all other cases, customer personal information will be kept secure on our servers

4PERSONS OR ORGANIZATIONS THAT MAY ACCESS PERSONAL INFORMATION

• Website administration
• Customers who own that personal information
• Competent Vietnamese legal authorities
• Partners operating in relation to your transactions, such as shipping units.

5ADDRESS OF THE UNIT COLLECTING AND MANAGING PERSONAL INFORMATION

SUNSET HOSPITALITY PHU QUOC LIMITED LIABILITY COMPANY Address: No. 89, Tran Hung Dao Street, Quarter 7 Duong Dong, Phu Quoc Special Economic Zone, An Giang Province, Vietnam

6MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

• Customers have the right to check, update, adjust or cancel their personal information by contacting the website administration to perform this.
• Customers have the right to file complaints about information security content, please contact the Website Administration. When receiving these feedbacks, we will reconfirm the information. If the case is correct as reported by the customer, depending on the level, we will take timely handling measures.

7MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

When discovering that their personal information is being used for wrong purposes or scope, customers can call 0297 6258 899 or Email {email} to file a complaint and provide evidence related to the case to the Administration. The Administration commits to respond immediately or at the latest within 24 working hours from the time of receiving the complaint.